Cribfolio Terms of Service

Effective Date: May 27, 2026 Last Updated: May 27, 2026 Version: 1.3

Summary of v1.3 update: Cribfolio now routes legal communications through dedicated, monitored addresses — legal@cribfolio.com for dispute notices, DMCA notices, and arbitration opt-outs; privacy@cribfolio.com for privacy requests (see Privacy Policy §18); and support@cribfolio.com for general product help.

Summary of v1.2 update: Added Section 7.6 (Feedback License), Section 7.7 (Outputs ownership), Section 13.1 (Beta and Experimental Features), Section 18.0 (Informal Dispute Resolution — 60-day cure period before arbitration), and Section 22.9 (Export Controls and Sanctions). Strengthened Section 14.7 with explicit allocation of tenant-decision liability. Section 18 added to the survival clause.

1. Agreement to These Terms

Please read these Terms of Service ("Terms") carefully. By creating a Cribfolio account, installing our mobile application, or using our services in any way, you agree to be bound by these Terms and our Privacy Policy.

These Terms form a binding legal agreement between you and Cribfolio ("Cribfolio," "we," "our," or "us"). If you do not agree with any part of these Terms, do not create an account and do not use the Services.

If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity, and "you" will refer to that entity.

2. Who May Use the Services

By creating an account, you represent and warrant that each of the above is true.

3. The Services

Cribfolio is a software tool for individual owners of residential real estate. The Services help you record property characteristics, track costs and maintenance, estimate rental rates using comparable market data, plan upgrades, log time you spend on property-related activities for your own records, and interact with an AI assistant scoped to property-related topics.

We are a software tool. We are not a real estate brokerage, appraisal firm, tax preparer, insurance agent, investment adviser, attorney, or property manager, and we do not hold any license that would be required to serve you in any of those professional capacities. Nothing the Services produce should be treated as professional advice. This point is expanded in Section 14 (Disclaimers) and Section 15 (No Professional Advice).

We may add, change, or remove features of the Services from time to time. We may also discontinue some features or the entire Services upon reasonable notice.

4. Your Account

4.1 Account security

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately if you become aware of any unauthorized use of your account. We are not liable for losses arising from your failure to keep your credentials secure.

4.2 One person per account

Each account is for a single individual. You may not share your account credentials with others, sell or transfer your account, or let anyone other than yourself use your account. Business entities are permitted to use the Services via one designated individual representative.

4.3 Accurate information

You agree to provide accurate and complete information when registering and to update it as needed. We may suspend or terminate accounts we reasonably believe contain false information.

5. Subscriptions, Free Trials, and Billing

5.1 Free and paid tiers

We offer a free tier with limited functionality and paid subscription tiers with additional functionality. The features included in each tier, their associated prices, and their billing cadences are shown in the Services and in the App Store at the time of purchase.

5.2 Auto-renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel before the period ends. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. This auto-renewal term is required by the App Store and is standard for subscription software.

5.3 How to cancel

You can cancel your subscription at any time from your device's App Store or Subscriptions settings. We do not have direct access to cancel your subscription on your behalf.

5.4 Free trials

Some tiers may include a free trial period. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be billed at the then-current rate. You will see the trial end date in your App Store subscription details.

5.5 Price changes

We may change subscription prices from time to time. If we increase the price of your current subscription, we will give you reasonable advance notice and an opportunity to cancel before the change takes effect.

5.6 Payment, refunds, and taxes

All billing and payment is handled by the App Store, which is the merchant of record. Refund requests must be directed to Apple through the App Store's refund process. We do not issue direct refunds for App Store purchases except where required by applicable law or at our sole discretion.

Prices may not include applicable taxes, which will be added as required.

5.7 One-time purchases and in-app products

Certain features may be offered as one-time purchases (for example, the Owner Hours export). One-time purchases are generally non-refundable once content has been generated or consumed.

6. License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Services for your personal use on devices you own or control. All other rights are reserved.

7. Your Content and License to Us

7.1 What "Your Content" means

Your Content includes the information you enter into the Services (property addresses, amenities, notes, financial figures), photos you upload, text you submit to the AI assistant, and any other content you provide through the Services.

7.2 You own Your Content

You retain ownership of Your Content. These Terms do not transfer ownership of Your Content to us.

7.3 License you grant to us

You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (for purposes like generating the Owner Hours export PDF or resizing images), display, and process Your Content solely to the extent necessary to provide the Services to you. This license ends when you delete Your Content or close your account, except for backups that we may retain briefly for operational recovery.

7.4 Optional license for model improvement

If you enable the data-sharing preference in Settings, you additionally grant us a perpetual, worldwide, royalty-free license to use de-identified and aggregated versions of Your Content to train and improve our pricing algorithms and machine-learning models. We do not use your personal identifying information in this training. You can revoke this permission at any time by turning off the data-sharing preference, after which no further collection occurs. We may retain and continue to use aggregate statistical insights derived from data collected prior to revocation.

7.5 Representations about Your Content

You represent that you have the rights necessary to submit Your Content, that Your Content does not infringe any third party's rights (including copyright, trademark, privacy, or publicity rights), and that Your Content does not violate any law.

7.6 Feedback you give us

If you choose to send us feedback, ideas, suggestions, bug reports, or proposed improvements regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, modify, and incorporate the Feedback into the Services or any other product, with no obligation of confidentiality, attribution, or compensation to you. Feedback is non-confidential and non-personal to you regardless of how it is transmitted. This provision does not affect ownership of any otherwise protectable work product you separately register or assert as your own intellectual property.

7.7 Outputs the Services generate for you

When you use an AI feature, the Services may generate text, images, summaries, recommendations, or other outputs in response to your prompts ("Outputs"). As between you and Cribfolio, you own the Outputs to the extent permitted by the underlying third-party AI provider's terms (such as Anthropic's Commercial API terms for Claude). Outputs are subject to the disclaimers in Sections 14.2, 14.3, 14.5, and 14.6 — you must independently verify any Output before relying on it. We make no representation that Outputs are unique to you or that another user submitting a similar prompt will receive a different Output.

8. Our Intellectual Property

The Services, including all software, design, interfaces, logos, and text, are the property of Cribfolio and its licensors and are protected by copyright, trademark, and other laws. These Terms do not grant you any right, title, or interest in the Services other than the limited license in Section 6.

You may not:

9. Acceptable Use and Prohibited Conduct

You agree not to:

We may investigate violations and take appropriate action, including suspending or terminating accounts, preserving evidence, and cooperating with law enforcement.

10. Third-Party Services, Data, and Links

10.1 Third-party services we use to deliver features

Parts of the Services incorporate third-party services, including but not limited to Supabase (hosting and database), RevenueCat (in-app purchase management), Anthropic (Claude language and vision models for the AI assistant and photo-scanning features), Apple App Store (subscription processing), PostHog (analytics), Sentry (crash reporting), RentCast (rental comp data), AirROI (short-term rental market data), GreatSchools / SchoolDigger (school rating data), and Walk Score (location scores). Your use of third-party-provided features may be subject to those providers' own terms of service.

10.2 Third-party data sources

Some outputs of the Services depend on data we obtain from third parties. We make reasonable efforts to source this data from reputable providers, but we do not warrant the accuracy, completeness, or timeliness of third-party data. Market conditions change, listings become stale, and third-party providers may make errors or go offline.

10.3 Referral partners

The Services may surface links to service providers such as insurance carriers, pool service companies, plumbers, landscapers, and home-improvement retailers. We may receive a referral commission if you purchase from one of these partners. We do not warrant the quality, reliability, or pricing of any third-party referral partner. You transact directly with them under their own terms.

10.4 Third-party links

The Services may include links to third-party websites. We do not control or endorse those sites and are not responsible for their content, security, or privacy practices.

11. Copyright Infringement (DMCA)

If you believe content in the Services infringes your copyright, please send a written notice to legal@cribfolio.com (subject line: "DMCA Notice") containing:

We will respond to proper notices in accordance with the Digital Millennium Copyright Act. Repeated infringers may have their accounts terminated.

12. Termination

12.1 You can terminate at any time

You may close your account at any time from Settings or by contacting us. Closing your account ends your right to use the Services and triggers deletion of your personal information as described in the Privacy Policy.

12.2 We can terminate for cause

We may suspend or terminate your account if you violate these Terms, if your account poses a security or legal risk, if we are required to do so by law, or if the Services themselves are discontinued. We will provide reasonable notice where practicable.

12.3 Effect of termination

Upon termination, your license to use the Services ends immediately, and we will delete your account information subject to the retention rules described in the Privacy Policy. Sections that by their nature should survive termination — including Sections 7 (Your Content and License to Us, including 7.6 Feedback License and 7.7 Outputs), 8 (Our Intellectual Property), 11 (DMCA), 13.1 (Beta Features disclaimers), 14 (Disclaimers), 15 (No Professional Advice), 16 (Limitation of Liability), 17 (Indemnification), 18 (Arbitration Agreement, Informal Dispute Resolution, and Class Action Waiver — in full), 19 (Governing Law and Venue), 22.9 (Export Controls and Sanctions), and any provision expressly stated to survive — will survive termination of these Terms and your Cribfolio account.

13. Changes to the Services

We may change, add, or remove features of the Services at any time. Where a change materially reduces functionality you have paid for, we will provide reasonable notice and, if appropriate, a prorated refund of the affected subscription period.

13.1 Beta and experimental features

The Services may include features labeled "beta," "preview," "experimental," "early access," "alpha," or with similar designations (collectively, "Beta Features"). Beta Features are made available so you can try them and provide Feedback before they are generally released.

Beta Features are provided strictly "AS IS," may be incomplete, unstable, inaccurate, or unavailable at any time, and may be modified, restricted, or removed at our sole discretion without notice. Outputs from Beta Features should be treated as even less reliable than outputs from generally available features and must be independently verified before you rely on them. The disclaimers in Section 14 and the limitations on liability in Section 16 apply with full force to Beta Features. Continued availability of any specific Beta Feature is not guaranteed.

14. Disclaimers

Please read this section carefully. The rest of the value of these Terms depends on the clarity of these disclaimers.

14.1 "As-is" and "as-available"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CRIBFOLIO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR PRODUCE ANY PARTICULAR RESULT.

14.2 Estimates are estimates, not facts

Every numerical output of the Services — including but not limited to rental rate recommendations, property valuation estimates, comparable market values, amenity premium calculations, appreciation forecasts, return-on-investment projections, occupancy projections, net-operating-income calculations, upgrade cost estimates, upgrade return calculations, utility cost estimates, sell-or-keep recommendations, and tax-related figures — is an estimate generated from imperfect inputs, third-party data, and algorithms. Estimates are not facts, and every estimate may be wrong. Actual results may differ, sometimes materially, from the figures the Services display.

14.3 AI-generated outputs may contain errors

The AI assistant, the photo scanner, and any other generative-AI features of the Services use language-model or vision-model providers that are known to produce confident-sounding but factually incorrect output. We tune prompts and system instructions to reduce this risk but cannot eliminate it. You must independently verify any factual claim or recommendation you receive from an AI feature before relying on it.

14.4 Third-party comp data may be inaccurate

Rental-comparable and market data come from third-party providers such as RentCast, AirROI, and public-listing sources. We do not independently verify these data and we do not warrant their accuracy, completeness, or timeliness. Market conditions change daily.

14.5 Owner Hours export and tax-related outputs

The Services include an "Owner Hours" export — a printable log of time entries you input for activities at your property. This export is designed to help you and your tax professional document the time you spent on property-related activities, which may be relevant to IRS determinations such as material participation (one factor that, together with other requirements such as average guest stay length and the nature of services provided, can affect whether short-term rental income is treated as non-passive and whether expenses such as bonus depreciation may be claimed under the Internal Revenue Code in effect at the time you file).

The Owner Hours export is informational only. It is not tax advice, not a tax return, not an IRS filing, not a certification of any kind, and not a substitute for the services of a qualified tax professional. Specifically:

You and your tax professional are solely responsible for determining whether your activities qualify for any tax benefit, for the accuracy of any tax document you file, and for keeping any contemporaneous records the IRS may require beyond what the Services capture.

Any other figure we label as tax-relevant (depreciation summaries, expense summaries, or similar) is similarly informational only and subject to the same disclaimers.

14.6 Financial and investment outputs are not advice

Pricing recommendations, sell-or-keep recommendations, refinance recommendations, upgrade budget recommendations, comparative analyses, and similar outputs are informational aids for your personal decision-making. They are not investment advice, financial advice, real estate advice, or any other form of professional advice. You are solely responsible for decisions you make using the Services, including decisions to buy, sell, hold, renovate, rent, or refinance real estate. Past performance, whether actual or estimated, does not predict future results.

14.7 Fair-housing reminder and tenant-decision liability

The Services may surface information about comparable rental markets, amenities, and tenant-relevant features. Your obligations under the Fair Housing Act and other federal, state, and local fair-housing laws are not reduced by any output of the Services. You must not use any Services output to make decisions about prospective or current tenants on any protected basis (including race, color, religion, national origin, sex, familial status, disability, source of income where protected, sexual orientation or gender identity where protected, age where protected, or any other classification protected by applicable law).

You are solely responsible for any decision you make regarding prospective, current, or former tenants, occupants, applicants, or guests, including but not limited to decisions about advertising, tenant selection, lease terms, pricing, eviction, deposit returns, and access. Cribfolio does not screen tenants, run background or credit checks, verify income, or make any tenant-related determination. Outputs of the Services are not tenant-screening reports under the Fair Credit Reporting Act or any analogous law. You agree to indemnify Cribfolio under Section 17 against any claim by any tenant, applicant, occupant, or government enforcement body arising from your use of any Services output in connection with a tenant-related decision.

14.8 Service availability

We do not warrant that the Services will be available at all times. Scheduled maintenance, third-party outages, and unforeseen events can interrupt the Services.

14.9 Localized disclosure requirements

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the disclaimers above apply to the maximum extent permitted by law.

15. No Professional Advice

Nothing we display, generate, recommend, calculate, forecast, suggest, or otherwise communicate through the Services constitutes legal advice, tax advice, financial advice, investment advice, accounting advice, appraisal, brokerage services, insurance brokerage, property management services, or fiduciary advice. You should consult qualified professionals for any decision where professional advice is appropriate.

16. Limitation of Liability

16.1 Exclusion of indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CRIBFOLIO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOST RENTAL INCOME, DIMINISHED PROPERTY VALUE, TAX PENALTIES, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH LIABILITY IS ASSERTED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on direct damages

IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID CRIBFOLIO FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

16.3 Basis of bargain

You acknowledge that the pricing of the Services reflects the allocation of risk set forth in these Terms and that the disclaimers and liability limits are an essential basis of our agreement with you. If you do not accept these disclaimers, your remedy is to stop using the Services.

16.4 Localized carve-outs

Some jurisdictions do not allow the exclusion or limitation of certain damages. Where that is the case, our liability will be limited to the smallest extent permitted by applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Cribfolio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

18. Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights.

18.0 Informal dispute resolution (required first step)

Before filing any arbitration demand or other formal proceeding, you and Cribfolio each agree to first attempt to resolve any Dispute informally. To start informal resolution, the initiating party must send a written notice ("Dispute Notice") to the other party. Notice to Cribfolio must be sent to legal@cribfolio.com with the subject line "Dispute Notice" and must include: (a) the initiating party's name, the email address associated with the Cribfolio account, and a mailing address; (b) a clear description of the Dispute and the relief requested, including any specific dollar amount; and (c) the date the Dispute first arose. Notice to you will be sent to the email address on file for your account.

The receiving party will have sixty (60) days from delivery of the Dispute Notice to investigate, respond, and attempt resolution. Either party may request a telephone or video conference during this period, which the other party will participate in in good faith. The statute of limitations and any deadline for filing an arbitration or court proceeding will be tolled during this sixty-day period. If the Dispute is not resolved within the sixty-day period, either party may proceed under Sections 18.1 through 18.7. Compliance with this Section 18.0 is a condition precedent to filing any arbitration demand or court proceeding, and an arbitrator or court may dismiss any filing that did not first follow this informal-resolution process. Settlement offers and communications exchanged under this Section 18.0 are confidential and are not admissible in any subsequent arbitration or proceeding except to establish compliance with this section.

18.1 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be held in the English language.

18.2 Location

The arbitration will be held by video or, if an in-person hearing is required, in the county of your residence unless both parties agree to a different location. If the amount in dispute is below a JAMS-specified threshold, the matter may be resolved on written submissions without an in-person hearing.

18.3 Class action waiver

YOU AND CRIBFOLIO EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE INDIVIDUALS INTO A SINGLE PROCEEDING.

18.4 Opt-out for new accounts

You may opt out of this arbitration agreement by sending written notice to legal@cribfolio.com (subject line: "Arbitration Opt-Out") within thirty (30) days of first creating your Cribfolio account. Your notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.

18.5 Small-claims exception

Either party may bring an action in small-claims court for a Dispute that qualifies for that court's jurisdiction, so long as the action remains in that court and is brought on an individual basis.

18.6 Injunctive relief exception

Either party may seek injunctive relief in any court of competent jurisdiction for a threatened or actual violation of intellectual-property rights or confidentiality obligations.

18.7 Severability of this section

If any part of this Section 18 is found unenforceable, that part will be severed and the remainder of this Section 18 will continue in effect, except that if the class-action waiver is found unenforceable with respect to any Dispute, that Dispute will be decided by a court of competent jurisdiction rather than by arbitration.

19. Governing Law and Venue

These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. Any Dispute not subject to arbitration under Section 18 will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you and Cribfolio each consent to personal jurisdiction in those courts.

20. Apple App Store Additional Terms

You acknowledge that these Terms are between you and Cribfolio, not Apple, and that Apple is not responsible for the Services or their content. You agree that:

Your use of the Services is also subject to the Apple Media Services Terms and Conditions and the Apple App Store EULA.

21. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will give you reasonable notice by in-app notice, email, or prominent posting of the updated Terms. Your continued use of the Services after the updated Terms take effect constitutes acceptance.

22. General

22.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms you accept when using specific features, constitute the entire agreement between you and Cribfolio regarding the Services and supersede all prior agreements.

22.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be severed and the remainder will continue in full force.

22.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

22.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.

22.5 Notices

We may provide you notice by email, in-app message, or prominent posting within the Services. You may contact us at the addresses listed in Section 23.

22.6 Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, pandemics, internet or telecommunications outages, or government actions.

22.7 Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and Cribfolio.

22.8 No third-party beneficiaries

Except as stated in Section 20 (Apple as third-party beneficiary), these Terms do not create any rights in any person other than you and us.

22.9 Export controls and sanctions

You represent and warrant that (a) you are not located in, and you will not access or use the Services from, any country or territory subject to a comprehensive U.S. trade embargo (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) you are not identified on the U.S. Treasury Department's List of Specially Designated Nationals and Blocked Persons, the U.S. Commerce Department's Denied Persons List or Entity List, or any other restricted-party list maintained by a U.S. government agency; and (c) you will not use the Services in violation of any U.S., U.K., EU, or other applicable export-control, anti-boycott, or economic-sanctions law. You agree not to download, install, or use the Services if any of the above is or becomes untrue.

23. Contact Us

End of Terms of Service — v1.3 — 2026-05-27